This privacy policy explains how Atelier Terra Pty Ltd (ABN [ABN PENDING]) handles personal information you provide when you visit the website, send an enquiry, or engage the studio for a commission. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you submit the enquiry form we collect your name, email, phone, project type and the message you send. When you visit the site, our analytics tools (Google Tag Manager, Microsoft Clarity, GA4 via GTM) may collect aggregate, de-identified usage data such as pages viewed, time on site, and approximate location at the city level. Cookie consent for marketing and analytics is opt-in and defaults to denied.
How we use it
Enquiry data is used solely to respond to you about your project and, with your consent, to follow up about the practice. Analytics data is used to understand how the site is used and to improve it. We do not sell personal information. We do not share enquiry data with third parties except where strictly necessary to deliver a commission you have engaged us for (for example, our documentation partner 3iD Architecture, or our interiors partner Casa Noosa).
Where it is stored
Enquiry submissions are stored on our hosted email and CRM systems. Analytics data is stored by Google and Microsoft under their respective privacy frameworks. Site backups are held on secure local and cloud storage. Australian residents' data is stored in or accessible from Australia.
Your rights
You may request access to, correction of, or deletion of any personal information we hold about you by writing to studio@atelierterra.com.au. We will respond within a reasonable time and at no cost. You may also withdraw consent for marketing follow-up at any time.
Cookies and tracking
The site uses Google Tag Manager to load measurement tools, and Microsoft Clarity for session-level usability insight. Both are loaded only after you accept analytics cookies via the site's consent banner. You may refuse or revoke consent in your browser at any time without losing access to the site.
Changes to this policy
We may update this policy when our practice, our tools, or applicable law changes. The "last updated" date above will reflect the most recent revision. Significant changes will be noted on the homepage.
Contact
Atelier Terra Pty Ltd, Noosa, Queensland · studio@atelierterra.com.au · Nominated Architect Mike Nowson, ARBV 1024 (VIC), BOAQ 6590 (QLD).
